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Complaints

Station J is committed to addressing concerns transparently. Click the button below to access the full complaints mechanism, which outlines the process for handling feedback. Use the form below to submit your complaint directly.

Complaints Mechanism

    Privacy Policy

    Station respects your privacy. This Privacy Policy explains how Station collects, uses, stores, and protects information when you visit station.ps, contact us, register for an activity, submit a form, or use our online services.

    1. Information We Collect

    We collect information you provide directly, such as:

    • Name, email address, phone number, and organization.
    • Registration, application, survey, or contact-form information.
    • Messages, feedback, and documents you send to us.

    We also collect limited technical information, such as:

    • IP address, browser type, device type, and operating system.
    • Pages visited, referral source, and basic website usage data.
    • Cookie and analytics information, where enabled.

    2. How We Use Information

    We use information to:

    • Respond to questions and requests.
    • Manage registrations, applications, programs, events, and services.
    • Send operational updates and requested communications.
    • Improve our website, programs, and user experience.
    • Protect our systems, prevent misuse, and meet legal obligations.

    3. Cookies and Analytics

    Our website may use cookies or similar technologies to remember preferences, measure traffic, and improve performance. You may restrict cookies through your browser settings. Some website functions might not work as expected after cookies are disabled.

    4. Sharing Information

    We do not sell personal information. We may share limited information with trusted service providers who support website hosting, communications, registration, analytics, security, or program delivery. We may also disclose information when required by law, to protect rights and safety, or with your consent.

    5. Data Retention

    We keep personal information only for as long as needed for the purpose for which we collected it, for legitimate operational needs, or to meet legal and reporting requirements. We then delete, anonymize, or securely archive the information.

    6. Data Security

    We use reasonable administrative and technical safeguards to protect personal information. No internet transmission or storage system offers complete security.

    7. Your Choices and Rights

    You may ask to access, correct, update, or delete personal information you provided. You may also unsubscribe from promotional messages by following the instructions included in those messages. Some requests may be limited by legal, contractual, or record-keeping requirements.

    8. Children’s Privacy

    Some Station programs may involve children or young people. Where required, we seek consent from a parent or legal guardian and apply added safeguards to information related to minors. Our website does not knowingly collect personal information from children without appropriate authorization.

    9. Third-Party Links

    Our website may link to external websites or services. Their privacy practices are governed by their own policies. Station is not responsible for external website content or privacy practices.

    10. Changes to This Policy

    We may update this Privacy Policy when our services or practices change. We will publish the revised version on this page and update the effective date.

    11. Contact Us

    For privacy questions or requests, contact Station through the contact details published on station.ps.